FAQs

Am I tied into a contract‌?

It’s a 1 month minimum rolling contract.

Do you have a minimum age for membership‌?

Yes, members must be at least 18 years old. We do allow age 16 and above only when accompanied by an adult, direct debit consent from an adult over 18 and must sign up in the gym.

Is the gym staffed 24 hours a day‌?

The gym is staffed Monday to Friday between 8am and 10pm and at the weekends between 9am and 4pm. However, Pump Gyms is highly secure and safe with full CCTV monitoring and help points.

How do I get into the gym‌?

Once you’ve signed up to Pump Gyms, you’ll be given a unique PIN code. This PIN is used to enrol a fingerprint on your first visit to the club which can be done using one of our kiosks in the main entrance. This fingerprint then allows you to access the gym each time. 

What fitness equipment do Pump Gyms have‌?

Our local gyms in Hatfield, Watford, Northampton, Stourbridge and Colchester have more than 250 pieces of state-of-the art cardio and strength equipment, as well as free weights.

Will I be shown how to use the equipment‌?

If you require it, we provide a FREE induction.

Do you offer fitness classes‌?

Yes, we have over 200+ LIVE classes, including Les Mills, Zumba, Yoga, Pilates, Spin, Boxercise and many more.

We also have a virtual spin studios, which you can select a class 24 hours a day, if no instructor led spin classes are running.

Do you have personal trainers‌?

We have a fantastic team of experienced personal trainers who you can book at an additional cost.

What other facilities do you offer‌?

We have male and female pin-accessed changing areas and showers. We have chosen not to install a swimming pool in order to keep your membership fees low and to focus on high quality gym equipment. Our Colchester & Watford Tolpits Lane clubs do include Saunas. 

Who do I call if I have a payment query?

​Please contact Harlands on 01444 449023 Monday - Friday 8am - 8pm, Saturday 9am to 12pm. Pay an overdue membership payment, providing new bank details and reinstate a previously cancelled direct debit instructions please visit https://harlands-cloud.co.uk/payflex/

I haven’t received my PIN yet

Your unique PIN is automatically generated and emailed to you on completion of the online joining process. Please be sure to check your Spam or Junk mail first. In the unlikely event of a PIN not being received, please contact us via email by selecting your site: Watford - Stourbridge - Hatfield - Northampton - Colchester. Alternatively, you can log in to the members area on our website using your email address and password to see your PIN in the summary details.

Can I freeze my membership?

Yes, if you are going a away for a while you can freeze your membership for a maximum of 3 months for FREE. It takes 5 working days to process a freeze. Please email info@pumpgyms.com. 

How do I cancel my membership?

​To cancel your membership, just cancel your direct debit with your bank.(It takes 5 working days to cancel a direct debit) Don't forget, if you are going away for a while you can freeze your membership for a maximum of 3 months for FREE. It takes 5 working days to process a freeze. To freeze please email info@pumpgyms.com. You are entitled to a 14 day cooling period if the facilities have not been used or a day pass fee for each day the gym has been used would apply. It is the responsibility of the member to cancel their membership.

Can I pay by cash?

We do not offer cash facilities at any of our venues. In order for your PIN to be activated, all payments must be set up on line by direct debit or one off payments for the day pass.

What do I do if my fingerprint doesn’t work on entrance to the gym?

In the unlikely event of you having issues gaining access please call the intercom button and a member of staff will respond. If out of gym hours please email your gym: Watford - Stourbridge - Hatfield - Northampton - Colchester

Can I book classes?

We do not take bookings for classes, please just turn up to the designated studio allowing enough time to ensure a space.

Do you offer corporate membership?

Yes we do.  Please email the gym you are looking to join Watford - Stourbridge - Hatfield - Northampton - Colchester for our latest offers.

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