MEMBER FAQs

Are you still open?
Yes we are currently still open 24/7. 
 

Following the Government’s announcement on Saturday 31st October in response to a rise in Covid-19 cases in England, we will be temporarily closing ALL our clubs from Wednesday 4th November at 10pm for 4 weeks until Wednesday 2nd December. 2020.

When do you temporarily close?
Following the Government’s announcement on Saturday 31st October in response to a rise in Covid-19 cases in England, we will be temporarily closing ALL our clubs from Wednesday 4th November at 10pm for 4 weeks until Wednesday 2nd December 2020.

What will happen with my membership fee? 

We will automatically place ALL MEMBERSHIPS on hold during this period and NO PAYMENTS will be taken.
 

There is no need to cancel your direct debit, or your membership. Any lost time due to payments recently made will be added before your next payment.

I cancelled my direct debit but wish to restart
No worries. You can get restarted again by simply visiting the relevant club page below

Watford - Stourbridge - Hatfield - Northampton - Colchester - Bedford

Are there any changes to the opening hours on reopening? 
No. We will be opening all our clubs 24 hours a day, 365 days a year.

Are you limiting the capacity?
Yes we will limit how many people are allowed in the gym at once to avoid overcrowding and so members can keep a safe distance from each other. So we can keep track of numbers, maximum gym capacity control measures will be in place to comply with UK Government guidance. 

To support this all equipment will be spaced a minimum of 1 metre + apart to ensure that social distancing measures are met within our gym at all times and we will be closely monitoring usage levels.
 

If we however do reach full capacity, we'll need to ask you to wait before you enter the gym, using the social distance markers in our entrance areas. We'll be operating a one-in, one-out policy. Should any additional measures be required to keep our members safe then we will put them in place without delay, although it is highly unlikely due to our clubs being very spacious. 

You will also be able to check the LIVE usage levels of your gym at the Pump Gyms website.

Do I need to book to use the gym?
No. You will be able to visit whenever you’d like. We will have control measures in place via our entry systems to comply with UK Government guidance to ensure that social distancing measures are met within the gym at all times.

Should any additional measures be required to keep our members safe then we will put them in place without delay.

You will also be able to check the LIVE usage levels of your gym at the Pump Gyms website prior to travel. 

Will i have to queue to get in ?
We expect queues to be very unlikely due to our large, spacious facilities on offer, but have put social distancing measures in place with floor markings at our entrance areas if you are required to wait for a very short period before getting in.

You will also be able to check the LIVE usage levels of your gym at the Pump Gyms website. You can further reduce the chance of queuing by planning your visit at a quieter time.

How do i access the gym safely ?
We’ve improved the safety and hygiene around entering our gym. You will be able to gain access via our spacious entrance areas using our biometric fingerprint system. All entrance and exit areas now have hand sanitising units next to them for you to use and a clearly marked one way entrance system is now in place. 

Is the gym safe ? 
Yes, we're confident in our ability to minimise the risk of infection and keep our members safe. We'll be implementing enhanced cleaning procedures and adopting stringent social distancing measures to create a safe environment for you to visit.

We are also asking members and staff not visit the club if they feel unwell or have COVID-19 symptoms, and there will be clear signage to reflect this.

We will be using an electrostatic sprayer to disinfect gym areas at regular intervals daily. Electrostatic spray surface cleaning is the process of spraying an electrostatically charged mist onto surfaces and objects. Electrostatic spray uses a specialised disinfectant solution that is combined with air and atomized by an electrode inside the sprayer. Subsequently, the spray contains positively charged particles that are able to aggressively adhere to surfaces and objects.

Will classes be available?
Yes classes can be pre-booked 7 days in advance via the Pump Gyms App. Class capacity will be minimised to keep members safe, and you’ll see floor marking in the studios. There will be a minimum of a 10-minute window in between classes, and we would ask you to not gather in groups whilst waiting for classes. There will be no sharing of equipment during the classes. Equipment (including mats etc) will be cleaned in between use, using disinfectant spray and cloths provided.

New club timetables will be released very soon. 

Do you have adequate ventilation in place ? 
The ventilation systems in place in all our clubs operate to the required government guidelines and CIBSE COVID-19 ventilation guidance. 

Are the changing rooms, lockers and showers available to use ?
Changing rooms, lockers and shower facilities will be accessible with social distancing measures in place alongside a rigorous cleaning schedule to minimise risk. Disinfectant spray will be available for customer to use also. 
 

We encourage members to come ‘gym ready’ where possible, to avoid using the changing facilities. There will be a limited number of lockers available, so please limit your personal belongings and only use a locker if absolutely necessary.

Will sauna facilities be available to use ?

Saunas will be temporarily closed. They will reopen once the Government guidelines permit.

I'm not ready to return, can i freeze my membership?
If you’re not ready to come back when we reopen, we can extend your freeze period for free. This can be done by emailing your club: 

 Watford - Stourbridge - Hatfield - Northampton - Colchester - Bedford

I'm not a member, how do i join ?
We are currently offering a limited time ‘no joining fee’ offer to new members, saving you £20. This can be secured online by selecting your club below. Don’t miss out, as this offer won’t be around for long.

Watford - Stourbridge - Hatfield - Northampton - Colchester - Bedford

Do i need to wear a face mask to access the gym ?
Face masks will not be mandatory for members or staff, unless their role requires this.

It is down to the individual customer to take reasonable personal responsibility when taking part in physical activity. We maintain a commitment to the Equality Act 2010 and legal obligations to ensure that the decisions made in response to Coronavirus (COVID-19) do not discriminate against customers or staff with protected characteristics.

Do i need to wear gloves to access the gym ?
Gloves are not mandatory as the World Health Organisation (WHO) advice is that it is preferable not to wear gloves but to regularly wash your hands.

Do i need to bring a sweat towel to the gym with me?
Please don't bring a sweat towel (as per UK Active guidelines).

Do i need to re-enrol my fingerprint to get access to the gym? 
No, your fingerprint that was previously enrolled before our temporary closure will work as normal. 

What extra measures will be put in place to keep members safe?
As always, the safety of our members and staff is our main priority. As such, we are going above and beyond to ensure the gym is clean and sanitised for your every use by increasing our cleaning schedules to include more regular sanitisation of the gym equipment, studio equipment, all doors, handles and surfaces and regular deep cleaning of our changing facilities.
 

Management will be checking each area every 30 minutes to ensure that cleaning standards remain as high as possible. We reserve the right to section off certain areas of the club during the day to facilitate deep cleaning.

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Disinfection Procedures – We will be completing daily overnight cleans of each area using a specifically formulated germicide that is used to sanitise and deodorise all surfaces in spaces such as hospitals and clinics.
 

Every piece of equipment used in Group Fitness classes will be thoroughly cleaned and disinfected between each class.
 

Staff on the club floor will ensure used equipment is individually disinfected and we ask members to wipe down each piece of equipment they use before and after use.
 

We will be providing hand sanitiser for our members to use as they enter and exit the gym. To help us keep our members safe, we ask that you respect the social distancing rules, and regularly wash your hands.

I have a further question, can someone help please? 
Yes, no worries. please contact us via email by selecting your site: Watford - Stourbridge - Hatfield - Northampton - Colchester - Bedford


 

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